When it comes to well-respected tax, accounting and business advisory firms in the community, Baker Holtz is top of mind among Grand Rapidians for many good reasons. The staff’s tax and accounting expertise is impressive, their passion for delivering unparalleled client service is powerful, and their involvement in the community is inspiring.
Steven Struck, Principal at Baker Holtz, explains, “Our advisors are not just bean-counters, they’re “people people” rather than just “numbers people”. Of ourse, any accounting firm could make this claim about their employees, but what makes our team and our culture unique is the value-based pricing structure we adopted in 2012 and operate under today. It promotes barrier-free communication and excellence in service.”
Struck is referring to the Baker Holtz’ fixed, value-based pricing for clients determined at the beginning of the year.“When you’re providing services on the clock, it discourages clients from calling with questions or concerns because they’re afraid they’ll get billed for it. Likewise, advisors may not be calling clients because they’re worried about exceeding their budgeted hours. Fixed, value-based pricing allows advisors to focus exclusively on servicing clients. They’re working off the clock rather than on it, so billable hours are not a distraction. As a result, our communication with clients has skyrocketed.”
Administrative Assistant Tiffany Taft adds, “This value-based business model isn’t just about what we do, it’s about who we are and how we service our clients. It clearly sets us apart from other tax and accounting firms in Michigan.”
Baker Holtz strives to add value in all they do, with not only exemplary service to clients, but also to the community. Giving back comes naturally for the team as they share a great pride in living and working in West Michigan. For example, with the dollars collected from employees who prefer to wear jeans on Fridays, the firm donates to a different local non-profit organization quarterly. They’re also hosting their first annual golf outing this fall to benefit D.A. Blodgett – St. John’s Home.
Employees are also active in a variety of professional and community organizations including Michigan Association of Certified Public Accountants, American Institute of Certified Public Accountants, Grand Rapids Chamber of Commerce, Grandville/Jenison Chamber of Commerce, and West Michigan Environmental Action Committee (WMEAC).
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On average, local businesses donate 350% more than national & global businesses